Contact

Talk to a person about the shimmy.

PetShimmy support is handled by email. Choose a subject below so the right context reaches us with your message.

Support address

support@petshimmy.app

Never email a full card number, password, or other sensitive credential. An order email or reference is enough to start.

Jake Rogers trading as PetShimmy

Lytchett House13 Freeland ParkWareham RoadPooleDorsetBH16 6FAUnited Kingdom

Choose a route

Give your question a useful subject line.

Email is the support channel at launch. You do not need to resend your pet photo unless support specifically asks for it through a secure route.

Order, retry, or refund

Include the email used at checkout and your order reference. For a quality retry, contact us within 72 hours of delivery.

Email order support

Privacy or early deletion

Ask us to delete active media sooner than the normal 30-day window or make another privacy rights request.

Email privacy support

Accessibility feedback

Tell us what blocked you, which page you were using, and any assistive technology or browser details you are comfortable sharing.

Send accessibility feedback

Gift or general question

Ask about a gift, video details, photo suitability, or anything not covered by the other routes.

Email PetShimmy

Security issue? Email support@petshimmy.app with “security report” in the subject. Do not include exploit details that expose another person’s private media in the first message.

Useful context

What to include—and what to leave out.

Helpful

• The email used for the order
• Your order reference
• A short description of what happened
• The page and device involved

Please leave out

• Full card or bank details
• Passwords or one-time security codes
• Government identity documents
• Another person’s private information